About Dashboards

CX Insights displays interactive dashboards that you can use to explore agent data and the current state of your contact center. Visual representations, called visualizations, present the data in the dashboard, for your interpretation. Depending on the dashboard you are viewing, different visualizations are available to analyze your data.

Use the dashboard to:

• Sort and rearrange data in visualizations

• Filter and drill on the data you are interested in

• Analyze the data in a visualization

Related Topics

Dashboard Visualizations

Selecting a Dashboard

Finding Your Way Around a Dashboard